The global market for AI Customer Service Software was valued at US$ 1874 million in the year 2024 and is projected to reach a revised size of US$ 2975 million by 2031, growing at a CAGR of 6.8% during the forecast period.

AI Customer Service Software Market

AI customer service software is a sophisticated technological solution that harnesses the power of artificial intelligence to streamline and enhance the delivery of customer support services. It encompasses a range of intelligent tools and algorithms, primarily relying on natural language processing (NLP) to understand and interpret human language, whether in text or voice format. Machine learning capabilities enable the software to continuously learn from customer interactions, improving its responses and problem-solving abilities over time. This software can operate as chatbots, engaging in real-time conversations with customers on websites, messaging apps, or social media platforms, answering frequently asked questions, providing product or service information, and guiding users through various processes. It can also be integrated into voice-based systems, such as call centers, to handle customer inquiries, route calls appropriately, and offer automated solutions. Additionally, AI customer service software may incorporate features like sentiment analysis to gauge customer emotions and preferences, enabling businesses to personalize their responses and improve overall customer satisfaction. By automating routine tasks and providing instant assistance, it helps businesses optimize their customer service operations, reduce costs, and enhance the overall customer experience.

North American market for AI Customer Service Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for AI Customer Service Software is estimated to increase from $ million in 2024 to reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global market for AI Customer Service Software in E-commerce Industry is estimated to increase from $ million in 2024 to $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The major global companies of AI Customer Service Software include Dixa, Aisera, Zendesk, Dialpad, IBM, SAP, Oracle, Salesforce, Help Scout, Intercom, etc. In 2024, the world's top three vendors accounted for approximately % of the revenue.

This report aims to provide a comprehensive presentation of the global market for AI Customer Service Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding AI Customer Service Software.

The AI Customer Service Software market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. This report segments the global AI Customer Service Software market comprehensively. Regional market sizes, concerning products by Type, by Application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the AI Customer Service Software companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by Type, by Application, and by regions.

Market Segmentation

Scope of AI Customer Service Software Market Report

Report Metric	Details
Report Name	AI Customer Service Software Market
Accounted market size in year	US$ 1874 million
Forecasted market size in 2031	US$ 2975 million
CAGR	6.8%
Base Year	year
Forecasted years	2025 - 2031
Segment by Type	Chatbot-based Software Voice-based AI Software Others
Segment by Application	E-commerce Industry Financial Industry Telecommunications Industry Medical Industry Others
By Region	North America (United States, Canada) Europe (Germany, France, UK, Italy, Russia) Rest of Europe Nordic Countries Asia-Pacific (China, Japan, South Korea) Southeast Asia (India, Australia) Rest of Asia Latin America (Mexico, Brazil) Rest of Latin America Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of MEA)
By Company	Dixa, Aisera, Zendesk, Dialpad, IBM, SAP, Oracle, Salesforce, Help Scout, Intercom, Forethought, Five9, Avaya, Talkdesk, Aloware, Nice Cxone, Cloudtalk, Freshdesk, Genesys, Verint, Sprinklr
Forecast units	USD million in value
Report coverage	Revenue and volume forecast, company share, competitive landscape, growth factors and trends

Chapter Outline

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by Type, by Application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3: Detailed analysis of AI Customer Service Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.
Chapter 11: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 12: The main points and conclusions of the report.

FAQ for this report

How fast is AI Customer Service Software Market growing?

Ans: The AI Customer Service Software Market witnessing a CAGR of 6.8% during the forecast period 2025-2031.

What is the AI Customer Service Software Market size in 2031?

Ans: The AI Customer Service Software Market size in 2031 will be US$ 2975 million.

Who are the main players in the AI Customer Service Software Market report?

Ans: The main players in the AI Customer Service Software Market are Dixa, Aisera, Zendesk, Dialpad, IBM, SAP, Oracle, Salesforce, Help Scout, Intercom, Forethought, Five9, Avaya, Talkdesk, Aloware, Nice Cxone, Cloudtalk, Freshdesk, Genesys, Verint, Sprinklr

What are the Application segmentation covered in the AI Customer Service Software Market report?

Ans: The Applications covered in the AI Customer Service Software Market report are E-commerce Industry, Financial Industry, Telecommunications Industry, Medical Industry, Others

What are the Type segmentation covered in the AI Customer Service Software Market report?

Ans: The Types covered in the AI Customer Service Software Market report are Chatbot-based Software, Voice-based AI Software, Others

1 Report Overview

1.1 Study Scope

1.2 Market Analysis by Type

1.2.1 Global AI Customer Service Software Market Size Growth Rate by Type: 2020 VS 2024 VS 2031

1.2.2 Chatbot-based Software

1.2.3 Voice-based AI Software

1.2.4 Others

1.3 Market by Application

1.3.1 Global AI Customer Service Software Market Growth by Application: 2020 VS 2024 VS 2031

1.3.2 E-commerce Industry

1.3.3 Financial Industry

1.3.4 Telecommunications Industry

1.3.5 Medical Industry

1.3.6 Others

1.4 Assumptions and Limitations

1.5 Study Objectives

1.6 Years Considered

2 Global Growth Trends

2.1 Global AI Customer Service Software Market Perspective (2020-2031)

2.2 Global AI Customer Service Software Growth Trends by Region

2.2.1 Global AI Customer Service Software Market Size by Region: 2020 VS 2024 VS 2031

2.2.2 AI Customer Service Software Historic Market Size by Region (2020-2025)

2.2.3 AI Customer Service Software Forecasted Market Size by Region (2026-2031)

2.3 AI Customer Service Software Market Dynamics

2.3.1 AI Customer Service Software Industry Trends

2.3.2 AI Customer Service Software Market Drivers

2.3.3 AI Customer Service Software Market Challenges

2.3.4 AI Customer Service Software Market Restraints

3 Competition Landscape by Key Players

3.1 Global Top AI Customer Service Software Players by Revenue

3.1.1 Global Top AI Customer Service Software Players by Revenue (2020-2025)

3.1.2 Global AI Customer Service Software Revenue Market Share by Players (2020-2025)

3.2 Global Top AI Customer Service Software Players by Company Type and Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

3.3 Global Key Players Ranking by AI Customer Service Software Revenue

3.4 Global AI Customer Service Software Market Concentration Ratio

3.4.1 Global AI Customer Service Software Market Concentration Ratio (CR5 and HHI)

3.4.2 Global Top 10 and Top 5 Companies by AI Customer Service Software Revenue in 2024

3.5 Global Key Players of AI Customer Service Software Head office and Area Served

3.6 Global Key Players of AI Customer Service Software, Product and Application

3.7 Global Key Players of AI Customer Service Software, Date of Enter into This Industry

3.8 Mergers & Acquisitions, Expansion Plans

4 AI Customer Service Software Breakdown Data by Type

4.1 Global AI Customer Service Software Historic Market Size by Type (2020-2025)

4.2 Global AI Customer Service Software Forecasted Market Size by Type (2026-2031)

5 AI Customer Service Software Breakdown Data by Application

5.1 Global AI Customer Service Software Historic Market Size by Application (2020-2025)

5.2 Global AI Customer Service Software Forecasted Market Size by Application (2026-2031)

6 North America

6.1 North America AI Customer Service Software Market Size (2020-2031)

6.2 North America AI Customer Service Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

6.3 North America AI Customer Service Software Market Size by Country (2020-2025)

6.4 North America AI Customer Service Software Market Size by Country (2026-2031)

6.5 United States

6.6 Canada

7 Europe

7.1 Europe AI Customer Service Software Market Size (2020-2031)

7.2 Europe AI Customer Service Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

7.3 Europe AI Customer Service Software Market Size by Country (2020-2025)

7.4 Europe AI Customer Service Software Market Size by Country (2026-2031)

7.5 Germany

7.6 France

7.7 U.K.

7.8 Italy

7.9 Russia

7.10 Nordic Countries

8 Asia-Pacific

8.1 Asia-Pacific AI Customer Service Software Market Size (2020-2031)

8.2 Asia-Pacific AI Customer Service Software Market Growth Rate by Region: 2020 VS 2024 VS 2031

8.3 Asia-Pacific AI Customer Service Software Market Size by Region (2020-2025)

8.4 Asia-Pacific AI Customer Service Software Market Size by Region (2026-2031)

8.5 China

8.6 Japan

8.7 South Korea

8.8 Southeast Asia

8.9 India

8.10 Australia

9 Latin America

9.1 Latin America AI Customer Service Software Market Size (2020-2031)

9.2 Latin America AI Customer Service Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

9.3 Latin America AI Customer Service Software Market Size by Country (2020-2025)

9.4 Latin America AI Customer Service Software Market Size by Country (2026-2031)

9.5 Mexico

9.6 Brazil

10 Middle East & Africa

10.1 Middle East & Africa AI Customer Service Software Market Size (2020-2031)

10.2 Middle East & Africa AI Customer Service Software Market Growth Rate by Country: 2020 VS 2024 VS 2031

10.3 Middle East & Africa AI Customer Service Software Market Size by Country (2020-2025)

10.4 Middle East & Africa AI Customer Service Software Market Size by Country (2026-2031)

10.5 Turkey

10.6 Saudi Arabia

10.7 UAE

11 Key Players Profiles

11.1 Dixa

11.1.1 Dixa Company Details

11.1.2 Dixa Business Overview

11.1.3 Dixa AI Customer Service Software Introduction

11.1.4 Dixa Revenue in AI Customer Service Software Business (2020-2025)

11.1.5 Dixa Recent Development

11.2 Aisera

11.2.1 Aisera Company Details

11.2.2 Aisera Business Overview

11.2.3 Aisera AI Customer Service Software Introduction

11.2.4 Aisera Revenue in AI Customer Service Software Business (2020-2025)

11.2.5 Aisera Recent Development

11.3 Zendesk

11.3.1 Zendesk Company Details

11.3.2 Zendesk Business Overview

11.3.3 Zendesk AI Customer Service Software Introduction

11.3.4 Zendesk Revenue in AI Customer Service Software Business (2020-2025)

11.3.5 Zendesk Recent Development

11.4 Dialpad

11.4.1 Dialpad Company Details

11.4.2 Dialpad Business Overview

11.4.3 Dialpad AI Customer Service Software Introduction

11.4.4 Dialpad Revenue in AI Customer Service Software Business (2020-2025)

11.4.5 Dialpad Recent Development

11.5 IBM

11.5.1 IBM Company Details

11.5.2 IBM Business Overview

11.5.3 IBM AI Customer Service Software Introduction

11.5.4 IBM Revenue in AI Customer Service Software Business (2020-2025)

11.5.5 IBM Recent Development

11.6 SAP

11.6.1 SAP Company Details

11.6.2 SAP Business Overview

11.6.3 SAP AI Customer Service Software Introduction

11.6.4 SAP Revenue in AI Customer Service Software Business (2020-2025)

11.6.5 SAP Recent Development

11.7 Oracle

11.7.1 Oracle Company Details

11.7.2 Oracle Business Overview

11.7.3 Oracle AI Customer Service Software Introduction

11.7.4 Oracle Revenue in AI Customer Service Software Business (2020-2025)

11.7.5 Oracle Recent Development

11.8 Salesforce

11.8.1 Salesforce Company Details

11.8.2 Salesforce Business Overview

11.8.3 Salesforce AI Customer Service Software Introduction

11.8.4 Salesforce Revenue in AI Customer Service Software Business (2020-2025)

11.8.5 Salesforce Recent Development

11.9 Help Scout

11.9.1 Help Scout Company Details

11.9.2 Help Scout Business Overview

11.9.3 Help Scout AI Customer Service Software Introduction

11.9.4 Help Scout Revenue in AI Customer Service Software Business (2020-2025)

11.9.5 Help Scout Recent Development

11.10 Intercom

11.10.1 Intercom Company Details

11.10.2 Intercom Business Overview

11.10.3 Intercom AI Customer Service Software Introduction

11.10.4 Intercom Revenue in AI Customer Service Software Business (2020-2025)

11.10.5 Intercom Recent Development

11.11 Forethought

11.11.1 Forethought Company Details

11.11.2 Forethought Business Overview

11.11.3 Forethought AI Customer Service Software Introduction

11.11.4 Forethought Revenue in AI Customer Service Software Business (2020-2025)

11.11.5 Forethought Recent Development

11.12 Five9

11.12.1 Five9 Company Details

11.12.2 Five9 Business Overview

11.12.3 Five9 AI Customer Service Software Introduction

11.12.4 Five9 Revenue in AI Customer Service Software Business (2020-2025)

11.12.5 Five9 Recent Development

11.13 Avaya

11.13.1 Avaya Company Details

11.13.2 Avaya Business Overview

11.13.3 Avaya AI Customer Service Software Introduction

11.13.4 Avaya Revenue in AI Customer Service Software Business (2020-2025)

11.13.5 Avaya Recent Development

11.14 Talkdesk

11.14.1 Talkdesk Company Details

11.14.2 Talkdesk Business Overview

11.14.3 Talkdesk AI Customer Service Software Introduction

11.14.4 Talkdesk Revenue in AI Customer Service Software Business (2020-2025)

11.14.5 Talkdesk Recent Development

11.15 Aloware

11.15.1 Aloware Company Details

11.15.2 Aloware Business Overview

11.15.3 Aloware AI Customer Service Software Introduction

11.15.4 Aloware Revenue in AI Customer Service Software Business (2020-2025)

11.15.5 Aloware Recent Development

11.16 Nice Cxone

11.16.1 Nice Cxone Company Details

11.16.2 Nice Cxone Business Overview

11.16.3 Nice Cxone AI Customer Service Software Introduction

11.16.4 Nice Cxone Revenue in AI Customer Service Software Business (2020-2025)

11.16.5 Nice Cxone Recent Development

11.17 Cloudtalk

11.17.1 Cloudtalk Company Details

11.17.2 Cloudtalk Business Overview

11.17.3 Cloudtalk AI Customer Service Software Introduction

11.17.4 Cloudtalk Revenue in AI Customer Service Software Business (2020-2025)

11.17.5 Cloudtalk Recent Development

11.18 Freshdesk

11.18.1 Freshdesk Company Details

11.18.2 Freshdesk Business Overview

11.18.3 Freshdesk AI Customer Service Software Introduction

11.18.4 Freshdesk Revenue in AI Customer Service Software Business (2020-2025)

11.18.5 Freshdesk Recent Development

11.19 Genesys

11.19.1 Genesys Company Details

11.19.2 Genesys Business Overview

11.19.3 Genesys AI Customer Service Software Introduction

11.19.4 Genesys Revenue in AI Customer Service Software Business (2020-2025)

11.19.5 Genesys Recent Development

11.20 Verint

11.20.1 Verint Company Details

11.20.2 Verint Business Overview

11.20.3 Verint AI Customer Service Software Introduction

11.20.4 Verint Revenue in AI Customer Service Software Business (2020-2025)

11.20.5 Verint Recent Development

11.21 Sprinklr

11.21.1 Sprinklr Company Details

11.21.2 Sprinklr Business Overview

11.21.3 Sprinklr AI Customer Service Software Introduction

11.21.4 Sprinklr Revenue in AI Customer Service Software Business (2020-2025)

11.21.5 Sprinklr Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

13.1 Research Methodology

13.1.1 Methodology/Research Approach

13.1.1.1 Research Programs/Design

13.1.1.2 Market Size Estimation

13.1.1.3 Market Breakdown and Data Triangulation

13.1.2 Data Source

13.1.2.1 Secondary Sources

13.1.2.2 Primary Sources

13.2 Author Details

13.3 Disclaimer

FEATURED COMPANIES

List of Tables

Table 1. Global AI Customer Service Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2024 VS 2031

Table 2. Key Players of Chatbot-based Software

Table 3. Key Players of Voice-based AI Software

Table 4. Key Players of Others

Table 5. Global AI Customer Service Software Market Size Growth by Application (US$ Million): 2020 VS 2024 VS 2031

Table 6. Global AI Customer Service Software Market Size by Region (US$ Million): 2020 VS 2024 VS 2031

Table 7. Global AI Customer Service Software Market Size by Region (2020-2025) & (US$ Million)

Table 8. Global AI Customer Service Software Market Share by Region (2020-2025)

Table 9. Global AI Customer Service Software Forecasted Market Size by Region (2026-2031) & (US$ Million)

Table 10. Global AI Customer Service Software Market Share by Region (2026-2031)

Table 11. AI Customer Service Software Market Trends

Table 12. AI Customer Service Software Market Drivers

Table 13. AI Customer Service Software Market Challenges

Table 14. AI Customer Service Software Market Restraints

Table 15. Global AI Customer Service Software Revenue by Players (2020-2025) & (US$ Million)

Table 16. Global AI Customer Service Software Market Share by Players (2020-2025)

Table 17. Global Top AI Customer Service Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in AI Customer Service Software as of 2024)

Table 18. Ranking of Global Top AI Customer Service Software Companies by Revenue (US$ Million) in 2024

Table 19. Global 5 Largest Players Market Share by AI Customer Service Software Revenue (CR5 and HHI) & (2020-2025)

Table 20. Global Key Players of AI Customer Service Software, Headquarters and Area Served

Table 21. Global Key Players of AI Customer Service Software, Product and Application

Table 22. Global Key Players of AI Customer Service Software, Date of Enter into This Industry

Table 23. Mergers & Acquisitions, Expansion Plans

Table 24. Global AI Customer Service Software Market Size by Type (2020-2025) & (US$ Million)

Table 25. Global AI Customer Service Software Revenue Market Share by Type (2020-2025)

Table 26. Global AI Customer Service Software Forecasted Market Size by Type (2026-2031) & (US$ Million)

Table 27. Global AI Customer Service Software Revenue Market Share by Type (2026-2031)

Table 28. Global AI Customer Service Software Market Size by Application (2020-2025) & (US$ Million)

Table 29. Global AI Customer Service Software Revenue Market Share by Application (2020-2025)

Table 30. Global AI Customer Service Software Forecasted Market Size by Application (2026-2031) & (US$ Million)

Table 31. Global AI Customer Service Software Revenue Market Share by Application (2026-2031)

Table 32. North America AI Customer Service Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 33. North America AI Customer Service Software Market Size by Country (2020-2025) & (US$ Million)

Table 34. North America AI Customer Service Software Market Size by Country (2026-2031) & (US$ Million)

Table 35. Europe AI Customer Service Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 36. Europe AI Customer Service Software Market Size by Country (2020-2025) & (US$ Million)

Table 37. Europe AI Customer Service Software Market Size by Country (2026-2031) & (US$ Million)

Table 38. Asia-Pacific AI Customer Service Software Market Size Growth Rate by Region (US$ Million): 2020 VS 2024 VS 2031

Table 39. Asia-Pacific AI Customer Service Software Market Size by Region (2020-2025) & (US$ Million)

Table 40. Asia-Pacific AI Customer Service Software Market Size by Region (2026-2031) & (US$ Million)

Table 41. Latin America AI Customer Service Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 42. Latin America AI Customer Service Software Market Size by Country (2020-2025) & (US$ Million)

Table 43. Latin America AI Customer Service Software Market Size by Country (2026-2031) & (US$ Million)

Table 44. Middle East & Africa AI Customer Service Software Market Size Growth Rate by Country (US$ Million): 2020 VS 2024 VS 2031

Table 45. Middle East & Africa AI Customer Service Software Market Size by Country (2020-2025) & (US$ Million)

Table 46. Middle East & Africa AI Customer Service Software Market Size by Country (2026-2031) & (US$ Million)

Table 47. Dixa Company Details

Table 48. Dixa Business Overview

Table 49. Dixa AI Customer Service Software Product

Table 50. Dixa Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 51. Dixa Recent Development

Table 52. Aisera Company Details

Table 53. Aisera Business Overview

Table 54. Aisera AI Customer Service Software Product

Table 55. Aisera Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 56. Aisera Recent Development

Table 57. Zendesk Company Details

Table 58. Zendesk Business Overview

Table 59. Zendesk AI Customer Service Software Product

Table 60. Zendesk Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 61. Zendesk Recent Development

Table 62. Dialpad Company Details

Table 63. Dialpad Business Overview

Table 64. Dialpad AI Customer Service Software Product

Table 65. Dialpad Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 66. Dialpad Recent Development

Table 67. IBM Company Details

Table 68. IBM Business Overview

Table 69. IBM AI Customer Service Software Product

Table 70. IBM Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 71. IBM Recent Development

Table 72. SAP Company Details

Table 73. SAP Business Overview

Table 74. SAP AI Customer Service Software Product

Table 75. SAP Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 76. SAP Recent Development

Table 77. Oracle Company Details

Table 78. Oracle Business Overview

Table 79. Oracle AI Customer Service Software Product

Table 80. Oracle Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 81. Oracle Recent Development

Table 82. Salesforce Company Details

Table 83. Salesforce Business Overview

Table 84. Salesforce AI Customer Service Software Product

Table 85. Salesforce Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 86. Salesforce Recent Development

Table 87. Help Scout Company Details

Table 88. Help Scout Business Overview

Table 89. Help Scout AI Customer Service Software Product

Table 90. Help Scout Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 91. Help Scout Recent Development

Table 92. Intercom Company Details

Table 93. Intercom Business Overview

Table 94. Intercom AI Customer Service Software Product

Table 95. Intercom Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 96. Intercom Recent Development

Table 97. Forethought Company Details

Table 98. Forethought Business Overview

Table 99. Forethought AI Customer Service Software Product

Table 100. Forethought Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 101. Forethought Recent Development

Table 102. Five9 Company Details

Table 103. Five9 Business Overview

Table 104. Five9 AI Customer Service Software Product

Table 105. Five9 Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 106. Five9 Recent Development

Table 107. Avaya Company Details

Table 108. Avaya Business Overview

Table 109. Avaya AI Customer Service Software Product

Table 110. Avaya Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 111. Avaya Recent Development

Table 112. Talkdesk Company Details

Table 113. Talkdesk Business Overview

Table 114. Talkdesk AI Customer Service Software Product

Table 115. Talkdesk Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 116. Talkdesk Recent Development

Table 117. Aloware Company Details

Table 118. Aloware Business Overview

Table 119. Aloware AI Customer Service Software Product

Table 120. Aloware Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 121. Aloware Recent Development

Table 122. Nice Cxone Company Details

Table 123. Nice Cxone Business Overview

Table 124. Nice Cxone AI Customer Service Software Product

Table 125. Nice Cxone Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 126. Nice Cxone Recent Development

Table 127. Cloudtalk Company Details

Table 128. Cloudtalk Business Overview

Table 129. Cloudtalk AI Customer Service Software Product

Table 130. Cloudtalk Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 131. Cloudtalk Recent Development

Table 132. Freshdesk Company Details

Table 133. Freshdesk Business Overview

Table 134. Freshdesk AI Customer Service Software Product

Table 135. Freshdesk Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 136. Freshdesk Recent Development

Table 137. Genesys Company Details

Table 138. Genesys Business Overview

Table 139. Genesys AI Customer Service Software Product

Table 140. Genesys Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 141. Genesys Recent Development

Table 142. Verint Company Details

Table 143. Verint Business Overview

Table 144. Verint AI Customer Service Software Product

Table 145. Verint Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 146. Verint Recent Development

Table 147. Sprinklr Company Details

Table 148. Sprinklr Business Overview

Table 149. Sprinklr AI Customer Service Software Product

Table 150. Sprinklr Revenue in AI Customer Service Software Business (2020-2025) & (US$ Million)

Table 151. Sprinklr Recent Development

Table 152. Research Programs/Design for This Report

Table 153. Key Data Information from Secondary Sources

Table 154. Key Data Information from Primary Sources

Table 155. Authors List of This Report

List of Figures

Figure 1. AI Customer Service Software Picture

Figure 2. Global AI Customer Service Software Market Size Comparison by Type (2020-2031) & (US$ Million)

Figure 3. Global AI Customer Service Software Market Share by Type: 2024 VS 2031

Figure 4. Chatbot-based Software Features

Figure 5. Voice-based AI Software Features

Figure 6. Others Features

Figure 7. Global AI Customer Service Software Market Size by Application (2020-2031) & (US$ Million)

Figure 8. Global AI Customer Service Software Market Share by Application: 2024 VS 2031

Figure 9. E-commerce Industry Case Studies

Figure 10. Financial Industry Case Studies

Figure 11. Telecommunications Industry Case Studies

Figure 12. Medical Industry Case Studies

Figure 13. Others Case Studies

Figure 14. AI Customer Service Software Report Years Considered

Figure 15. Global AI Customer Service Software Market Size (US$ Million), Year-over-Year: 2020-2031

Figure 16. Global AI Customer Service Software Market Size, (US$ Million), 2020 VS 2024 VS 2031

Figure 17. Global AI Customer Service Software Market Share by Region: 2024 VS 2031

Figure 18. Global AI Customer Service Software Market Share by Players in 2024

Figure 19. Global AI Customer Service Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)

Figure 20. The Top 10 and 5 Players Market Share by AI Customer Service Software Revenue in 2024

Figure 21. North America AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 22. North America AI Customer Service Software Market Share by Country (2020-2031)

Figure 23. United States AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 24. Canada AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 25. Europe AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 26. Europe AI Customer Service Software Market Share by Country (2020-2031)

Figure 27. Germany AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 28. France AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 29. U.K. AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 30. Italy AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 31. Russia AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 32. Nordic Countries AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 33. Asia-Pacific AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 34. Asia-Pacific AI Customer Service Software Market Share by Region (2020-2031)

Figure 35. China AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 36. Japan AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 37. South Korea AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 38. Southeast Asia AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 39. India AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 40. Australia AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 41. Latin America AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 42. Latin America AI Customer Service Software Market Share by Country (2020-2031)

Figure 43. Mexico AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 44. Brazil AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 45. Middle East & Africa AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 46. Middle East & Africa AI Customer Service Software Market Share by Country (2020-2031)

Figure 47. Turkey AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 48. Saudi Arabia AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 49. UAE AI Customer Service Software Market Size YoY Growth (2020-2031) & (US$ Million)

Figure 50. Dixa Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 51. Aisera Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 52. Zendesk Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 53. Dialpad Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 54. IBM Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 55. SAP Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 56. Oracle Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 57. Salesforce Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 58. Help Scout Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 59. Intercom Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 60. Forethought Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 61. Five9 Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 62. Avaya Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 63. Talkdesk Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 64. Aloware Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 65. Nice Cxone Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 66. Cloudtalk Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 67. Freshdesk Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 68. Genesys Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 69. Verint Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 70. Sprinklr Revenue Growth Rate in AI Customer Service Software Business (2020-2025)

Figure 71. Bottom-up and Top-down Approaches for This Report

Figure 72. Data Triangulation

Figure 73. Key Executives Interviewed

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